Offering Business Process Consulting & Improvement

Software functionality can take your company a long way, but in order to get the maximum value from your system investments, you must align your business processes with both the capabilities of your people and the functionality offered by your software. Unfortunately, many companies implement software without attempting to evaluate the efficiency of their business processes which results in process inefficiencies. E.A.G. Services takes a rigorous approach to integrating systems, people, and strategy. Our breadth of knowledge in industry-wide best practices can help you reduce costs and improve customer service.

There are a number of common issues that affect the efficiency of business processes. Some general examples include: unnecessary hand-offs, duplicate data entry and work delayed or lost between departments. If left unaddressed, implementing new software on top of inefficient business processes can diminish the return on your software investment.

Consider a typical invoicing process for well supplies:

Receipt of the invoice in the field
Invoice sits in in-box waiting for approval
Invoice is approved and mailed to corporate
Invoice is routed for secondary and or tertiary approval
Additional approval(s) received
Invoice is routed to accounting
Accounting receives and stamps invoice
Invoice is imaged
Invoice is coded
Invoice is entered into system
Image is attached to invoice
Invoice is posted
Cash Requirements report is run
Checks are cut and mailed

Too many hand-offs and/or too lengthy a process can result in the invoice being lost or a vendor being paid late, which negatively impacts customer service and increases costs. If invoices are not entered into the system on receipt, the Finance Department is missing data to make cash requirement forecasts.

E.A.G. Services’ methodology for analyzing business processes results in clear recommendations for improvements that leverage the capabilities of your software and people. An effective analysis includes the following tasks:

Definition of the activities to be analyzed

Identify current processes
Highlight problematic areas

Examination of business goals and the creation of a plan to meet those goals quickly and efficiently

Determine key metrics: From the example above, time to pay, hours spent approving invoice, accuracy of cash forecast requirements, to name a few…
Recommendations to achieve the desired metrics

Redesign of the processes to make them more efficient, thus reducing costs and improving customer service.

Examine the business across organizational boundaries
Cross-team involvement is critical

E.A.G. Services has practical experience in business process alignment. Our consultants have worked with companies that range from less than 100 people to Fortune 100 companies. We have experience in evaluating the efficiency of business processes and redesigning them to maximize the value of your software investment.

Contact E.A.G. Services to help align your processes with your near and long-term strategic goals.